Shipping Policy

Last updated: [date]. Everything below applies to orders placed at karma-stones.com.

Order Processing Time

Orders are prepared and dispatched within [1 to 3] business days. Orders placed on weekends or public holidays are processed on the next business day.

Note: during sale periods and around major holidays processing can take [1 to 2] days longer. If an item is delayed beyond that we will email you before your order ships.

Where We Ship

We currently ship to the United States, Canada, the United Kingdom, Australia, France, Germany and Switzerland. If your country is not on the list, write to us at [support@karma-stones.com] and we will tell you whether we can arrange it.

Delivery Time

• United States: [X to Y] business days
• Canada, Australia, United Kingdom: [X to Y] business days
• France, Germany, Switzerland: [X to Y] business days
• Rest of the world: [X to Y] business days

Delivery times are estimates from the day your parcel is dispatched, not from the day you order. They exclude customs delays, which are outside our control.

Shipping Costs

• Orders under USD 50: flat USD 5
• Orders of USD 50 and above: free shipping

The rate is calculated on the order subtotal and shown at checkout before you pay.

Order Tracking

As soon as your parcel leaves us you will receive an email with a tracking number. You can also follow your order at any time on our Order Tracking page. Tracking can take up to 48 hours to show its first scan.

Customs, Duties and Taxes

Prices on the site do not include import duties or taxes. Parcels shipped outside Switzerland may attract customs charges in the destination country, and these are the responsibility of the recipient. We cannot predict the amount, as it depends on your local rules.

Wrong Address, Lost and Delayed Parcels

Please check your shipping address carefully before you confirm your order. If a parcel is returned to us because the address was incomplete or incorrect, we can resend it once you cover the return and reshipping costs.

If tracking has not moved for [10] business days, contact us at [support@karma-stones.com] and we will open an enquiry with the carrier. If a parcel is confirmed lost in transit we will replace it or refund it in full.

Damaged on Arrival

If your order arrives damaged, send us a photo of the item and the packaging within [7] days of delivery and we will replace it at no cost. See our Refund and Returns Policy for the full procedure.

Contact Us

[Company legal name]
Orders and after-sales service: [support@karma-stones.com]
Customer service hours: [Monday to Friday, 09:00 to 17:00 CET]