Privacy Policy

Last updated: [date]. This Privacy Policy explains how [Company legal name] (“Karma Stones”, “we”, “us”) collects, uses and shares your personal information when you visit or place an order at karma-stones.com.

This document is a template. Have it reviewed by a qualified lawyer before you rely on it.

Personal Information We Collect

When you visit the site we automatically collect certain information about your device, including your browser, IP address, time zone and some of the cookies installed on it. We also record which pages you view, which sites or search terms referred you, and how you interact with the site. We refer to this as Device Information.

How we collect Device Information

• Cookies are small data files placed on your device that let the site remember you between visits. You can find out how to refuse cookies at allaboutcookies.org.
• Log files record actions on the site and collect data such as IP address, browser type, internet service provider, referring pages and timestamps.
• Web beacons, tags and pixels are electronic files used to record how you browse the site.

Order Information

When you place an order we collect your name, billing and shipping address, payment details (including card or wallet identifiers), email address and phone number. Card numbers themselves are handled by our payment providers and are never stored on our servers.

How Do We Use Your Personal Information

We use Order Information to fulfil your order, arrange shipping, send order confirmations and invoices, and to screen orders for fraud or risk. Where you have agreed to it, we also use it to send you information about products and offers.

We use Device Information to help detect fraud and to improve the site, for example by understanding which pages and products our customers use most.

Sharing Your Personal Information

We share your information with the third parties that make the store work. These currently include: [WooCommerce / hosting provider], Stripe and PayPal for payment processing, [shipping carrier] for delivery, [email provider] for transactional and marketing email, and Google Analytics for site usage statistics. Each of these processes your data only as needed to provide its service.

We may also disclose information where we are legally required to do so, or to protect our rights.

Behavioural Advertising

We may use your information to show you advertisements we believe are relevant. If you would rather not receive targeted advertising you can opt out through the Digital Advertising Alliance at optout.aboutads.info or the European Interactive Digital Advertising Alliance at youronlinechoices.eu.

Do Not Track

We do not change our data collection practices when we receive a Do Not Track signal from your browser.

Your Rights

If you are in the European Economic Area, the United Kingdom or Switzerland, you have the right to access the personal information we hold about you, to ask us to correct or delete it, to object to or restrict how we use it, and to receive a copy in a portable format. To exercise any of these rights, write to [support@karma-stones.com].

We process your data to fulfil the contract between us, to meet our legal obligations, and where relevant on the basis of our legitimate interest in running the store. Your information is processed and stored in [country or region], which may be outside your country of residence.

Data Retention

We keep order records for as long as we are required to for accounting and tax purposes, and no longer than [X] years, unless you ask us to delete them earlier and we are free to do so.

Minors

The site is not intended for anyone under the age of 16 and we do not knowingly collect information from children.

Changes

We may update this policy from time to time to reflect changes to our practices or for legal reasons. The date at the top always shows the current version.

Contact Us

[Company legal name]
Orders and after-sales service: [support@karma-stones.com]
Customer service hours: [Monday to Friday, 09:00 to 17:00 CET]
Registered address: [Street address], [Postcode] [City], Switzerland