Refund and Returns Policy

Last updated: [date]. We want you to be happy with what you ordered. If you are not, here is exactly how a return works.

1. Return Conditions

Return Deadline

You have [30] days from the day your parcel is delivered to request a return. After that we can no longer offer a refund or exchange.

Eligibility for Returns and Exchanges

The item must be unused, unworn and in its original condition and packaging, with any tags still attached. We cannot accept items that show signs of wear, damage caused after delivery, or alterations.

For hygiene reasons, [earrings and any pierced jewellery] cannot be returned unless they arrive faulty.

EU, UK and Swiss Cooling-Off Period

If you are a consumer in the European Union, the United Kingdom or Switzerland, you may withdraw from your purchase within 14 days of receiving it without giving a reason. This right applies in addition to the [30] day window above. Tell us in writing at [support@karma-stones.com] and return the item within 14 days of that notice.

What to Include With Your Return

• Your order number
• The name of the item and how many you are returning
• The reason for the return
• For damaged or incorrect items: clear photos of the product and the packaging

2. Return Process

Step 1 – Contact Us

Write to [support@karma-stones.com] before sending anything back. We will confirm your return and give you the correct return address. Parcels sent back without prior contact may not be traceable to your order.

Step 2 – Ship the Product

Pack the item securely in its original packaging and send it with a tracked service. Keep the tracking number until your refund is confirmed. Unless the return is our fault, you pay the return postage.

Step 3 – Receive Your Refund

Once we receive and inspect the item we will email you the outcome. Approved refunds are issued to the original payment method within [5 to 10] business days. Depending on your bank or card issuer it can take a few more days to appear on your statement.

Please Note

• Original shipping charges are not refunded, unless the return is due to our error.
• If your order qualified for free shipping and a return brings the remaining order below the free-shipping threshold, the shipping cost may be deducted from the refund.
• Sale or clearance items are [refundable / final sale] – confirm which applies to your store.
• Gift cards cannot be returned.

We Cover Return Shipping When

• The item arrived damaged or faulty
• You received the wrong item
• The item does not match its description on the site

In these cases send us photos first and we will provide a prepaid label or reimburse the postage.

Exchanges

The fastest way to exchange an item is to return the original for a refund and place a new order. If you would prefer a direct exchange, write to us and we will arrange it where stock allows.

Contact Us

[Company legal name]
Orders and after-sales service: [support@karma-stones.com]
Customer service hours: [Monday to Friday, 09:00 to 17:00 CET]