FAQ

Choose your piece, add it to the basket and check out. You do not need an account, but creating one lets you follow your orders and reorder faster.

You will receive an order confirmation by email straight away. If it does not arrive within [15] minutes, check your spam folder before contacting us.

Yes, if it has not shipped yet. Write to [support@karma-stones.com] with your order number as soon as possible and we will do what we can.

Once a parcel is with the carrier we can no longer change it, but you can still return it under our Refund and Returns Policy.

Credit and debit cards, Apple Pay, Google Pay, Klarna, Revolut, TWINT and PayPal. All payments are processed by Stripe or PayPal; we never see or store your card number.

Prices are shown in US dollars. Your bank may apply its own conversion rate if your account is in another currency.

Orders under USD 50 ship for a flat USD 5. Orders of USD 50 and above ship free.

The exact amount is shown at checkout before you pay.

We currently ship to the United States, Canada, the United Kingdom, Australia, France, Germany and Switzerland.

If your country is not listed, write to us and we will tell you whether we can arrange it.

Orders are prepared within [1 to 3] business days, then take roughly [X to Y] business days to arrive depending on destination. Full detail is on our Shipping Policy page.

You will get a tracking link by email as soon as your parcel leaves us.

Possibly, if you are outside Switzerland. Import charges are set by your own country and are the responsibility of the recipient. We cannot calculate them in advance.

Yes. You have [30] days from delivery to request a return, and the item must be unworn and in its original packaging. Customers in the EU, the UK and Switzerland also have a 14-day right of withdrawal.

Start by writing to [support@karma-stones.com]. The full procedure is on our Refund and Returns Policy page.

Send us a photo of the item and the packaging within [7] days of delivery and we will replace it at no cost to you. Do not throw the packaging away before you contact us.

Yes. Every piece is made from natural stone, not resin or dyed glass. [Add a sentence here about where you source from and how you verify it.]

Because natural stone is never identical twice. Colour, veining, translucency and surface all vary from bead to bead, and screens render colour differently. Variation is a property of the material, not a fault.

Start from the intention rather than the look. Our pieces are grouped by intention such as protection, calm, love and prosperity, so you can begin from what you want and narrow down from there.

Not sure? Write to us and we will help you choose.

[Add your sizing guidance here: bead sizes, standard bracelet circumference, how to measure your wrist.] If you are between sizes, [state your recommendation].

Keep it away from perfume, hot water, chlorine and household cleaners. Wipe it with a soft dry cloth after wearing.

Store it flat rather than hanging, so elastic keeps its shape. Take it off before sleeping, showering and exercising.

[Describe whether you offer a repair or restringing service, what it costs, and how to request it. If you do not offer it, say so and suggest a local jeweller.]